Home > Uncategorized > Verizon refunding $90 million to customers

Verizon refunding $90 million to customers

Verizon is admitting that they incorrectly billed customers for wireless data even though the customers did not have internet plans. This will come in the form if $2 to $6 credit on the next Verizon bill for up to 15 million customers. The settlement will cost Verizon $90 million and the credit is supposed to show up in the next bill. If you have left Verizon, they are supposed to send you a check. It looks like the FCC pressured Verizon into the settlement based on numerous complaints. Here is the press release: Verizon Wireless Issuing Credits To Customers BASKING RIDGE, NJ – OFFICIAL STATEMENT. May be attributed to Mary Coyne, Deputy General Counsel, Verizon Wireless: Verizon Wireless values our customer relationships and we always want to do the right thing for our customers. In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds. As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future. Verizon Wireless issues credits to customers from time to time based on regular review and monitoring. When we identify errors, we remedy them as quickly as possible. Our goal is to maintain our customers’ trust and ensure they receive the best experience possible.

Categories: Uncategorized
  1. October 6, 2010 at 12:04 pm

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